FAQ
Everything you need to know about Xungou Accelerator
Xungou Accelerator stands apart from traditional accelerators primarily due to its underlying protocol. Most accelerators still use IPsec or IKEv2, whereas Xungou Accelerator fully implements the WireGuard protocol, which has only 4,000 lines of code (compared to over 600,000 for IPsec), resulting in speed increases of 3-5 times while significantly reducing battery consumption. Additionally, Xungou Accelerator's no-logs policy has been independently audited by Cure53, with the audit report fully open and transparent, achieving both speed and security.
Xungou Accelerator offers native clients for all major platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Xungou Accelerator provides detailed router configuration tutorials, supporting popular router firmware like Asus, Netgear, and OpenWrt, allowing for a single setup to protect all connected devices in the household.
Xungou Accelerator offers a 30-day unconditional money-back guarantee. If you are unsatisfied with the service within 30 days of purchase, simply contact our support team via live chat or email at support@vpnjs.net without giving any reason to request a full refund. Refunds usually return to your payment account within 1-3 business days.
Xungou Accelerator has deployed over 3000 high-speed server nodes globally, and testing shows that the average latency when connecting to Asia-Pacific nodes is below 30ms, while connecting to North American nodes is about 80-120ms, with download speeds consistently reaching over 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Xungou Accelerator maintains stable and smooth connections even in complex network environments.
Xungou Accelerator's no-logs policy covers all of the following aspects: no logging of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically wiping data upon physical restart. This policy has been thoroughly verified by the internationally recognized security auditing firm Cure53, and the complete audit report can be viewed on the Xungou Accelerator website.
How do I configure Xungou Accelerator on my router?
Xungou Accelerator provides detailed router configuration tutorials, supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Log into the router management interface; 2) Go to acceleration client settings; 3) Import the configuration file provided by Xungou Accelerator; 4) Enter your Xungou Accelerator account credentials. Once set up, all devices connected to the router's WiFi will automatically receive accelerator protection without the need to install clients on each device.
Can Xungou Accelerator be used to watch streaming content?
Yes, Xungou Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Xungou Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Xungou Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Xungou Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact on internet speed from Xungou Accelerator is minimal. In most cases, speed loss is under 5-10% of your original bandwidth. In some cases, if your ISP throttles specific types of traffic (such as video streaming or P2P), using Xungou Accelerator may actually improve speeds by blocking the ISP's deep packet inspection (DPI) and traffic identification.
Does Xungou Accelerator support simultaneous connections for multiple devices?
Yes, the Xungou Accelerator Lightning Version supports up to 6 devices online simultaneously, while the Flagship Version supports up to 10 devices. This means you can use accelerator protection across your phone, computer, tablet, smart TV, and more without extra costs. If you need to protect more devices, it is recommended to configure Xungou Accelerator on your router, which can protect all devices in the household with a single configuration.
How does Xungou Accelerator ensure my safety on public WiFi?
Public WiFi is a high-risk environment for hackers to steal data. Once connected to Xungou Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Xungou Accelerator also provides an automatic connection feature that activates accelerator protection when an insecure WiFi network is detected.
Is Xungou Accelerator's no-logs policy verified by a third party?
Yes, Xungou Accelerator's no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive review of Xungou Accelerator's server infrastructure, codebase, and operational processes, confirming that Xungou Accelerator does not retain any identifiable user data. The complete audit report is publicly available on the Xungou Accelerator website.
Does Xungou Accelerator support Linux systems?
Yes, Xungou Accelerator provides a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features such as the WireGuard protocol, split routing, and the Kill Switch.
Does Xungou Accelerator provide static IP addresses?
Yes, the Xungou Accelerator Flagship Version includes a dedicated static IP address. Static IPs are especially useful for scenarios such as remote access to corporate networks or NAS, running online services that require fixed IPs, and avoiding verification captcha challenges triggered by frequent IP changes. The static IP is assigned exclusively for your use and is not shared with other users.
How do I ensure that Xungou Accelerator does not leak my IP address?
Xungou Accelerator has built-in leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP via WebRTC; and IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the built-in leak testing tool in the Xungou Accelerator client or visit third-party testing sites to verify your protection status.
Can Xungou Accelerator handle internet interference?
Xungou Accelerator's self-developed obfuscated protocol disguises accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Xungou Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Xungou Accelerator advocates for the responsible use of accelerators in compliance with local laws and regulations.
What payment methods does Xungou Accelerator accept?
Xungou Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment offers additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring your payment information is safe.
In which regions does Xungou Accelerator have servers?
Xungou Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Xungou Accelerator offer browser extensions?
Yes, Xungou Accelerator provides extensions for Chrome and Firefox. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly suitable for quick IP switches for scenarios like cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact Xungou Accelerator's customer support team?
Xungou Accelerator offers multiple support channels: 1) 24/7 online chat—visit the Xungou Accelerator website for real-time assistance, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net for a typical response within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our support team provides bilingual service in Chinese and English.
How does Xungou Accelerator's ad-blocking feature work?
The Lightning and Flagship Versions of Xungou Accelerator have built-in ad-blocking and malicious website protection features. This functionality operates at the DNS level by maintaining a blacklist of over 1 million rules to block the loading of ad trackers, malicious domains, and phishing websites at the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network layer.